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FAQ

Payment Method
Q: What is the payment method at Informa?
A: Our current payment methods are: - Cash - Credit Card (except JCB Bank) - Debit Card (BCA, Mandiri, or Banks with Prima Debit) - Informa Shopping Voucher
 

 

Informa Background
Q: Where are Informa products coming from?
A: To satisfy our customer's needs, we import the best quality product from different countries like Belgium, Denmark, France, Germany, Italy, and Asia.
  
Q: What kind of products are offered at Informa?
A: We provide more than 60.000 of various product designs, such as: - Household - Home Textile - Home décor - Designer Collections - Living - Dining - Bedroom - Mattress - Kitchen - Office - Commercial Table & Chair - Kept Concept - Kids - Lighting - American Classic
  
Q: Where are the locations of Informa store?
A: Informa is now opening at Jabodetabek, Tangerang, Java, Bali, Kalimantan, Sulawesi, and Sumatra.
 

 

Service
Q: Will Informa be helping to decorate the room / house?
A: In every store, we give free design consultations with our interior designer. Using our 3D program, you can know the decoration and suitable product for your private room or your business.
  
Q:  Can Informa products be delivered and installed until it was finished?
A: Yes, your products can get free delivery and installation with a required minimum purchase.
  
Q How can you contact our Customer Service?
A:  You can contact our Customer Service across all of our Informa store, or you could make a call through hotline number: (021) 29315000, or email us: informa.care@homecenter.co.id, or SMS us to 081317327328.

 

Membership
Q: What are the services that are provided by Informa?
A:
  • Best Price Guarantee that price in Informa is not higher than price at another store for the same product.
  • Free Delivery and Installation: We offer a free delivery and installation with certain minimum payment.
  • Free Interior Design Service: We recommend our Interior Design service, that can also be requested by Customer.
  • 100% Satisfaction: Informa also offers product return facility for purchased products in Informa.
  • Clean & Care: The cleaning process of "Clean & Care by INFORMA" is able to eliminate dust, dirt, to unseen bacterias and mites in mattress and sofa, making them more hygienic.
  • 0% Installment: Make purchases easier with 0% installment up to 24 months at Informa.
  • Furnipro: Protect your belongings with Furniture Protection from Informa.
  
Q: How to become Informa Rewards Member?
A:

To become a Member, you have to pay Rp 100.000 for membership registration which is valid for a year. You can extend your membership for Rp 50.000,- or you will get 20 points deducted.

  
Q: What are the benefits of becoming Informa Members?
A:
  • You can get one point for every Rp 100.000,- transaction.
  • Redeem your point with voucher of special gift.
  • ​Special member-only offer.
  • Free delivery and installation with certain minimal transaction.
 

 

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